Luxury hotel brands thrive on crafting experiences that guests will remember. Behind the elegance and ambiance that define a luxury stay, there’s a careful curation of Operating Supplies and Equipment (OS&E) that play a surprisingly crucial role. From fine linens to elegant lighting and thoughtful room accessories, OS&E selections elevate the guest experience and reinforce brand identity.

Why OS&E selection matters?

While Furniture, Fixtures, and Equipment (FF&E) like bed frames and desks create the structure of a room, OS&E brings it to life with personality and purpose. Items like high-end coffee makers, designer table lamps, or cozy throw blankets set the tone of each stay, creating moments that resonate with guests and keep them coming back. Studies show that guests often interact with OS&E items multiple times throughout their stay, making these elements critical touchpoints that shape their experience.

Essential factors in OS&E curation

Curating OS&E is an art that balances functionality, aesthetics, and brand consistency. Here’s a quick breakdown of some essential factors to consider:

• Hotel Configuration: Location, style, and target demographic should guide choices. For example, a beachfront hotel might opt for OS&E items that reflect a coastal theme with easy-to-maintain materials.
• Guest Experience: Each OS&E item should contribute to a seamless experience. The quality of linens, bathroom amenities, and in-room tech can directly influence how guests feel about their stay.
• Brand Standards: Every item should reinforce the brand’s story and aesthetic. Luxury brands, in particular, need OS&E that reflects exclusivity and sophistication.
• Operational Efficiency: Thoughtfully selected OS&E enhances daily operations. Durable materials that require minimal maintenance save time and resources, allowing staff to focus on service.

Steps for crafting an OS&E master list

At Atqan Procurement, we understand that luxury sourcing requires both attention to detail and a global reach. Here’s a streamlined process we recommend for brands looking to elevate their OS&E:

• Define the OS&E Scope: Clarify needs based on property type, target guest, and brand vision.
• Analyze Hotel Configuration: Factor in unique location-based needs to personalize guest experience.
• Create Preliminary Lists: Draft initial lists to cover the essentials, from bedding and lighting to in-room amenities.
• Collaborate with Operators: Align lists with operator input to refine functionality and style.
• Budgeting: Prioritize high-impact items without compromising on quality.
• Evaluate Lease Options: Consider leasing specific items to keep options fresh and cost-effective.
• Account for Contingencies: Always allow for a few additional items or substitutions as needs evolve.

OS&E selection by the numbers

Did you know? Luxury hotels can see a 10-15% higher guest retention rate when they invest in premium OS&E items. Additionally, 70% of guests are more likely to recommend a property when they feel their stay is enhanced by quality in-room amenities and supplies. With statistics like these, it’s clear that thoughtful OS&E procurement can have a measurable impact on a hotel’s bottom line.

Global sourcing for a global experience

In today’s market, sourcing OS&E from trusted suppliers worldwide enables luxury hotels to provide a unique guest experience. Atqan Procurement specializes in luxury sourcing with a focus on quality, durability, and design.  We focus on sourcing and maintaining strong, lasting relationships with our trusted vendors. Our team ensures that each OS&E piece, from custom bedding to eco-friendly toiletries, reflects the brand’s core values and enhances guest satisfaction.

Ready to Grow your brand with Atqan Procurement?

Atqan is here to help you source world-class OS&E that captures your brand’s essence and enhances operational efficiency. Contact us to discover how our global network and expertise in luxury procurement can redefine your guest experience.